IT Specialist (Security/Operations) | IXX | Dec 2022 - Jun 2023
Served as escalation point for complex Microsoft 365, Intune, and identity-related issues.
Administered Microsoft Entra ID (Azure AD) including SSO, MFA, and Conditional Access policy design and management.
Ensured Azure uptime, governance, and NIS2 compliance in coordination with internal and external auditors (MSB framework).
Managed VMs across Azure and vSphere environments (disk sizing, RAM optimization, and performance tuning).
Oversaw Fortinet, Cisco, and UniFi firewalls and access points, performing regular patching and VPN management.
Handled VM backups, co-location environments, and escalated high-priority incidents from first-line support.
Administered and supported Windows Server, Microsoft 365, and Active Directory—managing users, permissions, and configurations.
Created and managed SSL certificates, ensuring secure system integrations.
Led Azure Threat Hunting and false spam detection to enhance organizational security.
Supported cloud migrations, system upgrades, and deployment projects with minimal downtime.
Managed SIP/VOIP/RTP call routing for end-users and troubleshooting.
Deployed, enrolled, and maintained 200+ printers and 150+ payment terminals across Sweden.
Conducted Docker container data migrations and Debian user management (LDAP) for development environments.
Collaborated with vendors and internal teams across Europe to optimize infrastructure performance and costs.
Mentored five junior IT support staff, improving overall team efficiency and service quality.
Key Achievements:
Reduced onboarding time by 40% through automated device provisioning via Intune.
Decreased recurring incidents by 30% through root cause analysis and process improvements.
Enhanced security posture by implementing refined Conditional Access and threat-hunting policies.
Achieved 6% cost savings through effective vendor negotiation and procurement optimization.
IT Technician | IXX | Jul 2022 - Nov 2022
Managed and administered Microsoft 365 environment, including user accounts, licenses, and email management.
Supported identity and access management through Active Directory (AD), Entra ID (Azure AD), and Multi-Factor Authentication (MFA) rollout across EU regions.
Installed, configured, and supported Windows (10/11), macOS, and Linux (Debian, Ubuntu, RHEL) workstations, laptops, and peripherals for 100+ employees across multiple clients.
Assisted with onboarding new hires by preparing accounts, provisioning devices, and ensuring IT readiness.
Provided end-user support via phone, email, and ticketing system (Topdesk), resolving connectivity, application, and hardware issues.
Managed Group Policies, Azure Conditional Access, and Azure VM Pools.
Monitored and analyzed Azure Audit Logs and supported firewall administration (Fortigate inbound rules, VPN, MFA).
Developed PowerShell scripts to automate repetitive administrative tasks, improving operational efficiency.
Maintained and updated IT knowledge base with solutions and troubleshooting guides.
Key Achievements:
Increased helpdesk resolution efficiency by 22% through automation scripts.
Enhanced system monitoring, contributing to improved uptime and reliability.
Achieved 95% customer satisfaction by providing efficient and friendly technical support.
Previous Experience
Field IT | Confidential Defence Project | April 2017 - Jun 2019
Due to confidentiality agreements, I can not share specific details
Graphic Designer | Myntra Jabong Pvt Ltd | Oct 2016 - Dec 2017
Photo Re-touching.
Designing promotional materials such as advertisements, brochures,
and social media graphics.
Offline Advertising design.
Weekly Email marketing.
Marketing & Sales | Banga Handlooms | Oct 2015 - Dec 2015
Photo Re-touching.
Planning and executing advertising campaigns across different
media.
