Experience
IT Technician (Support/Operations) | IXX | Dec 2022 - Jun 2023
- Vendor communication.
-
Managing Vast variety of daily operations (VM backups, Co-location,
High priority tickets from 1st line).
- Azure Governance and Advance Threat Hunting.
- False spam detection hunting.
- Conditional Access template editing for clients environment.
-
Vsphere VMs management (disk sizing, ram management for high
priority changes).
- Creation and management of certificates.
- SIP/VOIP/RTP call management and routing for end-users.
-
Enrolling and troubleshooting of 200+ printers and 150+ Payment
terminal across entire Sweden
- Fortinet/Cisco/Unifi firewall and AP patching and management
- Debian local user management. (LDAP)
- Docker containers data migration.
Help-desk (Support Technician) | IXX | Jul 2022 - Nov 2022
- Manage end user accounts AD and AAD- MFA.
- MFA roll-out guidance to end-users across EU.
- Email management.
- Group policy management.
- Azure VM pools
- Azure conditional access
- Azure Audit logs(management level)
-
Daily troubleshooting via remoting in Users machine. (Via call,
Email and Ticketing system-Topdesk)
-
Managed windows 10, 11, Mac, Debian, Ubuntu, Rhel, Docker
Containers.
- Managed Fortigate Firewall Inbound rules, VPN, MFA.
-
Maintain and update the knowledge base with solutions and
troubleshooting steps.
-
Achieve a 95% customer satisfaction rating by delivering efficient
and friendly support.
Previous Experience
Graphic Designer | Myntra Jabong Pvt Ltd | Oct 2017 - Jun 2019
- Photo Re-touching.
-
Designing promotional materials such as advertisements, brochures,
and social media graphics.
- Offline Advertising design.
- Weekly Email marketing.
Freelance Graphic Designer | Oct 2016 - Dec 2016
- Logo Design/Rebranding.
- Photo Re-touching.
- Designing promotional Offline advertisements, brochures.
- Social media graphics.
- Weekly Email campaign.
Marketing & Sales | Banga Handlooms | Oct 2015 - Dec 2015
-
Analyzing market trends, competitor activities, and industry
developments to inform strategy..
- Photo Re-touching.
- Designing promotional Offline advertisements, brochures.
- Social media graphics.
-
Planning and executing advertising campaigns across different
media.
- Customer Support.
Design Head | A2 Group | Aug 2014 - Dec 2014
- Designing promotional Offline advertisements, brochures.
- Social media graphics.
- Magazine Design/Lead.
- Hoarding design and print.
Designer | NoobPlugs Advertising Agency | Jan 2013 - Jun 2014
- Ad Campaign
-
Analyzing market trends, competitor activities, and industry
developments to inform strategy..
- Customer Support.
- Banner design and print.
- Photo Re-touching.
- Designing promotional Offline advertisements, brochures.
- Social media graphics.
- Weekly Email marketing.
Professional Skills
- Leadership and mentorship abilities
- Project management
- Problem-solving in complex environments
- Adaptability to changing technologies and environments
- Strategic and Analytical thinking
- Vendor management and negotiation skills
- Crisis management and decision-making under pressure
- Technical Support/Troubleshooting
- Customer Training/Collaboration
- Documentation
- Cross-functional collaboration at a senior level
- Teamwork and Attention to detail
-
Strong communication skills for conveying complex technical concepts
Certifications
- APNIC IPv6 Enterprise - October 2023
- APNIC IPv6 Fundamentals - July 2023
- B Swedish Driving License - January 2023
-
Microsoft Security, Identity and Access Administrator Associate -
December 2022
-
Microsoft Security, Compliance & Identity Fundamentals - February
2022
- Microsoft 365 Fundamentals - February 2022
- Microsoft Azure Fundamentals - January 2022
- Cisco IT Essential - October 2021
- Office 365 - December 2021
- Windows Server 2019 - December 2021
Education
- IT Technician - Lexicon AB - Sep 2021-Feb 2022
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Bachelor of Journalism & Mass Communication - Jagannath
International Management School - 2011-2014
